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I thought this topic is clear, but I've run into this again very recently. Since so much conflicting information is going around, let's iterate once again on what the priority codes should mean. I'm drawing this originally from Jira definitions - I think that's where i saw it first, and it is the most sensible.
- P0 - the work stops, site is down
- P1 - unblock someone else, required to be done before other things
- P2 - ordinary flow of work
- P3 - nice to have, but not required
- P4 - informational only
- (DO NOT USE)
- P0 - the work stops
- P1 - the task affects customers
- P2 - the task affects customers, but there is a non-technical workaround solution
- P3 - the task doesn't affect customers
- P4 - informational / never used
- (DO NOT USE)